Nichole Jordan is the Chief Operating Officer of Indr, Inc. a Series A, SaaS company building a transformation platform that empowers organizations to embed transformation into working practice, making transformation successful and scalable. In this role, she is responsible for scaling the go to market strategy and building the customer success practice. Formerly, she was the Chief Operating Officer at Remix Software, which was acquired by Via in March 2021. There, she managed executive account relationships and ensured customer satisfaction and retention for over 400 cities across five continents.

A dedicated customer advocate for over 20 years, Nichole previously led Customer Success for Fond, C3.ai and Contact Center Operations for Pacific Gas & Electric Company (PG&E). At PG&E she amassed over ten years of experience in customer care, human resources and information technology. 

Nichole is an active volunteer and leader for several non-profit entities. She is a member of the American Red Cross Bay Area Board of Directors with a targeted focus on the BioMed committee and sickle cell initiative. She is also a member of the San Francisco chapter of The Links, Incorporated and served as President of the Board of Directors for San Francisco’s African American Art and Culture Complex from 2011-2016. 

Nichole is a sought-after speaker and has inspired audiences on topics of C-Suite Activism, Leadership Development, Supporting Black women in Tech, Corporate Mobility, and How to Pitch Your Business. In 2022, she joined Black Women on Boards and serves as Associate Producer for “OnBoard the film”, an award-winning documentary highlighting the contributions of Black women in corporate America.

Nichole has a B.S. in Civil Engineering from U.C. Davis and an M.B.A. from University of Pennsylvania’s Wharton School.  She was the first African American female to matriculate in the Wharton West Executive MBA program. Her proudest accomplishments include receiving PG&E’s 2008 President’s Diversity Champion Award and launching the MBA Fellowship program at PG&E – which provides full tuition sponsorship for high potential employees. 

In her free time, she actively volunteers with her sorority and enjoys spending time with her family, traveling, wine tasting and reading. Nichole is also passionate about mentoring women of color and has served as an executive mentor for Sequoia Capital’s Ascent Mentoring program, designed to support emerging women leaders in tech.